Privacy policy

Last Updated: November 4, 2026

At Zovqari, we understand that protecting personal information is an important part of maintaining a trustworthy online shopping experience. This Privacy Policy describes how information may be collected, used, disclosed, retained, and protected when you visit zovqari.com, purchase our pet supplies, contact our support team, or interact with any of our online store services.

Our approach is based on responsible information handling, appropriate security practices, and transparency about how customer data may be used.

Zovqari is operated by Hubei Jiayou Technology Co., Ltd.

Hubei Jiayou Technology Co., Ltd. manages the Zovqari online store and its associated business activities.

By visiting or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Whenever applicable law requires consent for a particular processing activity, we will seek that consent as required.

1. Categories of Personal Information We Collect

The information we receive depends on the services you use and the way you interact with Zovqari.

Information You Submit to Us

When making a purchase, requesting assistance, completing a website form, or communicating with our team, you may provide information such as:

  • Your full name;

  • Email address;

  • Telephone number;

  • Delivery address;

  • Billing address;

  • Purchase and transaction records;

  • Pet supply products selected or purchased;

  • Messages exchanged with our customer service team;

  • Other details voluntarily submitted through our website.

We use this information where necessary to manage purchases, coordinate deliveries, respond to inquiries, and provide services connected with your shopping activities.

Payment-Related Information

Transactions completed through Zovqari may involve external payment processing companies.

When payment details are collected and handled directly by these providers, we do not intentionally retain complete payment card numbers or card security codes within our own systems.

Payment service providers may independently collect and process transaction information under their respective privacy policies, security standards, and service agreements.

Technical and Website Usage Information

Certain information may be collected automatically when you access or navigate our website.

Depending on the technologies and services involved, this information may include:

  • Internet Protocol (IP) address;

  • Browser and browser version;

  • Device category and technical characteristics;

  • Operating system;

  • Pages and products viewed;

  • Interactions with website features;

  • Referring websites or traffic sources;

  • Approximate geographical information derived from technical data;

  • Dates and times of website visits and activities.

Information of this type may be gathered through:

  • Cookies;

  • Tracking pixels;

  • Website analytics services;

  • Server log files;

  • Comparable online tracking technologies.

2. Purposes for Using Personal Information

Zovqari processes information for legitimate store operations, customer service, website administration, and other purposes consistent with applicable requirements.

The ways we may use personal information include the following.

Purchase and Order Administration

Information submitted during checkout may be used to:

  • Receive and confirm customer purchases;

  • Manage order details and selected pet supplies;

  • Prepare orders for fulfillment;

  • Coordinate shipping and delivery;

  • Issue order confirmations;

  • Provide shipment tracking information;

  • Review cancellation, return, and refund requests;

  • Address questions relating to completed or pending purchases.

Customer Communication and Assistance

We may refer to relevant customer information when providing support, including to:

  • Answer product-related questions;

  • Review purchase inquiries;

  • Investigate delivery concerns;

  • Handle return and refund matters;

  • Respond to payment questions;

  • Provide assistance with other store-related requests.

Website Administration and Service Development

Website activity and relevant customer information may help us understand how our online store operates and where improvements may be appropriate.

Potential uses include:

  • Maintaining website performance and functionality;

  • Improving navigation and page accessibility;

  • Understanding browsing and shopping behavior;

  • Reviewing product page performance;

  • Evaluating customer interactions;

  • Developing or improving our online services.

Transaction Protection and Fraud Prevention

Information may be examined when necessary to help protect our store and customers.

This may involve:

  • Reviewing transaction activity;

  • Identifying potentially suspicious behavior;

  • Detecting unauthorized purchase attempts;

  • Supporting payment verification;

  • Protecting website systems and customer transactions;

  • Investigating suspected fraud or improper website use.

Compliance and Business Administration

Where necessary, information may also be processed to:

  • Fulfill applicable legal responsibilities;

  • Maintain financial and commercial records;

  • Respond to valid legal or regulatory requests;

  • Administer and enforce relevant store policies;

  • Protect our business interests and the rights of customers.

3. Cookies and Related Tracking Technologies

Zovqari may use cookies and comparable technologies to support website operations and understand how visitors use our online store.

Depending on their function, these technologies may help us:

  • Preserve products added to shopping carts;

  • Remember selected website preferences;

  • Support checkout and purchasing functions;

  • Measure website traffic;

  • Review technical performance;

  • Understand visitor interactions;

  • Assess the performance of advertising and marketing activities.

Certain cookies are required for essential website operations. Other technologies may be used for analytics, personalization, or advertising purposes.

Where applicable law requires permission before non-essential tracking technologies are activated, we will request the necessary consent.

You may also be able to control certain cookie settings through your internet browser, device settings, or available cookie preference tools on our website.

Please be aware that blocking or restricting some cookies may interfere with certain website features, including parts of the shopping or checkout experience.

4. Disclosure and Sharing of Personal Information

Zovqari does not sell customer personal information solely in exchange for direct monetary payment.

Nevertheless, operating an online retail business may require certain information to be made available to external service providers.

Depending on the circumstances, these parties may include:

  • Payment processing companies;

  • Delivery and transportation carriers;

  • Order fulfillment providers;

  • Website hosting services;

  • Ecommerce technology providers;

  • Customer communication and support platforms;

  • Website analytics services;

  • Advertising and marketing partners;

  • Fraud detection and information security providers.

Information is shared only where reasonably relevant to the services or operational purposes involved.

It is important to note that certain disclosures or activities involving advertising and analytics technologies may be classified as a sale or sharing of personal information under particular privacy laws, even when no direct monetary payment takes place.

Where such classifications apply, we will provide the notices and applicable opt-out mechanisms required by law.

We may also disclose relevant information in response to lawful requests, legal proceedings, regulatory requirements, or circumstances where disclosure is reasonably necessary to protect our business, customers, or legal interests.

5. Information Used for Order Fulfillment and Delivery

Because Zovqari offers physical pet supplies, fulfilling customer purchases may require us to provide relevant order information to shipping and fulfillment partners.

Depending on the delivery service involved, the information shared may include:

  • Customer or recipient name;

  • Complete delivery address;

  • Telephone number;

  • Email address, where necessary;

  • Purchased products and order references;

  • Shipment and tracking details.

These details may be used to prepare packages, arrange dispatch, coordinate transportation, provide tracking updates, and complete deliveries.

We limit such information sharing to what is reasonably needed for the relevant fulfillment and delivery activities.

6. Personal Information Security

We take reasonable steps to help safeguard information entrusted to us.

Our security approach may include administrative procedures, technical protections, and organizational measures intended to reduce the risk of:

  • Unauthorized access;

  • Accidental loss;

  • Improper use;

  • Unapproved disclosure;

  • Unauthorized alteration;

  • Inappropriate access to stored information.

Our website may use SSL encryption or comparable security technologies to help protect information transmitted through online connections.

However, no internet transmission, electronic storage method, or digital service can guarantee absolute security under every circumstance.

Customers should also take appropriate precautions when using online services, including maintaining the security of their devices, email accounts, and payment credentials.

7. How Long We Retain Information

Personal information may be maintained for the period reasonably necessary to fulfill the purposes for which it was originally collected.

Depending on the nature of the information and the circumstances involved, retention may be necessary for:

  • Completing and recording customer transactions;

  • Providing ongoing customer assistance;

  • Reviewing returns and refund requests;

  • Addressing payment disputes;

  • Maintaining accounting and business documentation;

  • Identifying and preventing fraudulent activity;

  • Meeting applicable legal or regulatory obligations.

When information is no longer reasonably necessary for these purposes, we may delete it, anonymize it, or arrange for its secure disposal in accordance with applicable requirements.

The actual retention period may differ depending on the type of information and relevant legal obligations.

8. Children's Information and Privacy

The Zovqari website is designed for adult customers and is not specifically directed toward children.

We do not knowingly collect personal information directly from children under the age of 13.

If we discover that personal information belonging to a child under 13 has been collected without appropriate authorization, we will take reasonable steps to remove or delete that information where appropriate.

Parents or legal guardians who believe that a child has submitted personal information through our website may contact us using the details provided in this policy.

We will review the inquiry and take appropriate action based on the circumstances and applicable requirements.

9. Privacy Rights Available to California Residents

Individuals residing in California may be entitled to specific privacy rights under applicable California consumer privacy legislation.

Depending on the relevant legal requirements, these rights may include the following.

Right to Know About Personal Information

You may be entitled to request information concerning:

  • The categories of personal information collected;

  • The sources from which such information is obtained;

  • The business or commercial purposes for collecting or using the information;

  • The categories of external parties with whom information may be disclosed or shared.

Right to Access Personal Information

Where applicable, you may request access to certain personal information that Zovqari maintains about you.

Right to Correct Inaccurate Information

You may request that inaccurate personal information be corrected, subject to applicable legal conditions.

Right to Request Deletion

You may ask us to delete certain personal information associated with you.

However, some information may be retained where a legal exception applies or where retention is otherwise permitted or required by law.

Right to Opt Out of Certain Sales or Sharing

Where applicable, California residents may request to opt out of certain sales or sharing of personal information, including qualifying activities involving targeted advertising.

To submit a privacy request, please contact:

Email: service@zovqari.com

For certain requests, we may need to verify your identity before taking action.

Where permitted under applicable law, you may also appoint an authorized representative to submit a request on your behalf. Appropriate authorization and verification requirements may apply.

10. Privacy Rights for Individuals in Europe

Customers located in the European Economic Area and other jurisdictions that provide comparable privacy protections may have additional rights concerning their personal information.

Depending on the applicable privacy legislation, these rights may include:

  • The right to request access to personal information;

  • The right to correct inaccurate or incomplete information;

  • The right to request deletion of eligible information;

  • The right to request limitations on certain processing activities;

  • The right to object to particular uses of personal information;

  • The right to obtain or transfer certain personal information where data portability applies;

  • The right to withdraw consent when processing is based on consent.

These rights are subject to applicable legal conditions, exceptions, and limitations.

Where required, individuals may also have the right to submit a complaint to the relevant data protection supervisory authority.

For privacy-related requests, please contact:

Email: service@zovqari.com

We may request reasonable information to confirm the identity of the individual making a request before processing it.

11. Promotional Messages and Marketing Preferences

Zovqari may provide customers with the opportunity to receive optional marketing communications.

Depending on available communication services, these messages may relate to:

  • Newly listed pet supplies;

  • Special promotional opportunities;

  • Store announcements;

  • Product suggestions;

  • Other relevant marketing updates.

Where consent is required by applicable law, we will obtain the necessary permission before sending promotional communications.

If you decide that you no longer wish to receive marketing emails, you may use the unsubscribe instructions provided within the relevant promotional message.

Please understand that opting out of marketing communications does not prevent us from sending essential service-related information concerning:

  • Existing purchases;

  • Payment confirmations or issues;

  • Shipping and delivery;

  • Return and refund matters;

  • Customer support requests.

Such communications may still be necessary to manage your transactions and provide requested services.

12. External Platforms, Third-Party Services, and Links

Our website may incorporate services or provide links to platforms operated independently by other companies.

Examples may include:

  • Payment service providers;

  • Shipping and logistics platforms;

  • Website analytics services;

  • Advertising networks;

  • External websites and online resources.

These third parties may process information according to their own privacy notices, terms of service, and data handling procedures.

Zovqari does not control the independent privacy practices of external websites or services that are not operated by us.

Before submitting personal information directly to another platform, we recommend reviewing its applicable privacy documentation so that you understand how your information may be handled.

13. International Transfers and Data Processing

Operating an online store may involve working with technology providers, payment services, fulfillment partners, and other service providers located in different countries or regions.

As a result, personal information may sometimes be transferred, accessed, processed, or stored outside the country where you normally reside.

When international data transfers occur, we take reasonable measures appropriate to the circumstances to help maintain the protection of personal information.

Where required by applicable law, suitable legal safeguards and transfer mechanisms will be used.

The privacy protections available to individuals may differ depending on the laws of the countries involved.

14. Revisions to This Privacy Policy

Our privacy practices and website operations may change over time.

For this reason, Zovqari may revise this Privacy Policy when necessary to reflect developments involving:

  • Store operations and business activities;

  • Website features and functionality;

  • Products and services;

  • Technology and online systems;

  • Information collection and processing practices;

  • Applicable privacy or data protection requirements.

Any revised version will be published on this page together with an updated revision date.

If a significant change requires additional notification or consent under applicable law, we will take the necessary steps.

Customers are encouraged to revisit this page periodically to remain informed about how personal information may be handled.

15. Contact Information for Privacy Matters

If you have concerns about this Privacy Policy, wish to ask questions about information handling, or would like to submit a privacy-related request, you may contact Zovqari through the following channels.

Brand Name:
Zovqari

Operating Company:
Hubei Jiayou Technology Co., Ltd.

Website:
https://zovqari.com

Business Address:
Room 1615, Building 3, Xiangyang Wall Street, No. 115 Hanjiang North Road, Fancheng District, Xiangyang City, Hubei Province, China.

Customer Support Email:
service@zovqari.com

Customer Support Phone:
+86 710 3819288

When submitting a privacy inquiry, please provide sufficient details to help us understand your request. We may need to verify your identity before disclosing or modifying personal information.

The Zovqari online store is operated by Hubei Jiayou Technology Co., Ltd. We are committed to handling customer information responsibly and providing clear information about our privacy practices.