Terms of Purchase

Last Updated: November 4, 2026

Thank you for choosing Zovqari.

These Terms of Purchase govern transactions made through zovqari.com and describe the conditions that apply when you browse, select, and purchase products from our online store.

When you place an order with us, you agree to comply with these terms and the other applicable policies published on our website, including our Shipping Policy, Return & Refund Policy, and Privacy Policy.

Zovqari is operated by Hubei Jiayou Technology Co., Ltd.

Hubei Jiayou Technology Co., Ltd. is responsible for operating the Zovqari online store and coordinating its related commercial activities, including product listings, sales, order management, payment arrangements, shipping coordination, and customer service.

1. Order Placement Requirements

Customers may purchase available pet supplies and related products by following the checkout instructions provided on our website.

When submitting an order, you are required to enter accurate and complete information so that we can properly process your purchase and arrange delivery.

Before confirming an order, we recommend checking the following details carefully:

  • The selected product and its description;

  • Available product variations and quantities;

  • Your shipping address and contact details;

  • The payment method selected;

  • The final amount payable, including applicable shipping charges.

You are responsible for reviewing the information entered during checkout. Incorrect or incomplete details may affect order processing or delivery.

2. Order Review and Confirmation

Once your purchase request has been submitted, an order confirmation will normally be sent to the email address or other contact details supplied at checkout.

Please understand that receiving an automated confirmation means your order information has been received. It does not necessarily mean that the order has passed all verification procedures or has been finally accepted.

Zovqari may conduct additional reviews and, where reasonably necessary, decline or cancel an order for reasons such as:

  • Product listing errors or incorrect pricing;

  • Unsuccessful payment authorization;

  • Inventory shortages or product unavailability;

  • Transactions that appear unauthorized or suspicious;

  • Other circumstances that prevent the order from being fulfilled.

If any action is required regarding your purchase, we will make reasonable efforts to notify you through the contact information associated with your order.

3. Pet Product Descriptions and Accuracy

We aim to present clear and useful information about the pet supplies available through Zovqari.

Product pages may include photographs, descriptions, dimensions, features, materials, available options, and other relevant details to help customers make informed purchasing decisions.

Although we take reasonable steps to maintain accurate listings, certain differences may occur because of:

  • Variations in individual screen settings and display resolution;

  • Differences between production batches;

  • Product revisions or updates;

  • Changes in product availability or presentation.

Photographs are intended to illustrate the products and may not reproduce every physical detail exactly as it appears in person.

We may revise product descriptions, correct listing mistakes, or update availability information when necessary.

4. Product Prices and Payment Authorization

The prices displayed on our website are those applicable at the time you submit your purchase, unless an obvious listing error or other applicable correction is identified.

All payments must receive successful authorization before the corresponding order can proceed through processing.

By completing checkout, you confirm that:

  • You have permission to use the payment method selected;

  • The billing and payment details you provide are accurate;

  • You authorize the payment of the total amount displayed at checkout.

Payment options currently supported by our store will be presented during the checkout process.

Please note that payment transactions may also be subject to the requirements and security procedures of the relevant payment service providers.

5. Requests to Modify or Cancel an Order

If you discover an error in your order or decide that you no longer wish to proceed with your purchase, please contact us promptly.

We can consider modification or cancellation requests only while the order remains at a stage where the requested change can reasonably be accommodated.

Once picking, processing, packaging, or shipment preparation has started, we may no longer be able to make the requested changes.

For orders that have already left our fulfillment process and been dispatched, customers may need to use the return procedures outlined in our Return & Refund Policy.

Please submit your request to:

Email: service@zovqari.com

To help us identify your purchase, please provide:

  • Your order reference number;

  • The change or cancellation you are requesting;

  • Any additional information relevant to the request.

Our support team will review the details and advise you of the available options.

6. Shipping Arrangements and Delivery

Purchases made through Zovqari are shipped in accordance with the shipping arrangements and conditions described in our Shipping Policy.

Current Shipping Destination:

United States

The following delivery options and charges are available:

Express Shipping

  • Shipping charge: $6.99

  • Estimated delivery: 7–10 business days after dispatch

Standard Shipping

  • Order value: $0.00–$39.96

  • Shipping charge: $3.99

  • Estimated delivery: 10–15 business days after dispatch

Free Shipping

  • Qualifying orders: $39.97 and above

  • Shipping charge: Free

  • Estimated delivery: 10–15 business days after dispatch

Please note that the delivery periods shown above are estimates rather than guaranteed arrival dates.

Actual delivery may be influenced by factors such as:

  • Shipping carrier operations and transportation schedules;

  • Severe weather or unexpected disruptions;

  • Public holidays and peak shipping periods;

  • Local customs or delivery procedures, where applicable;

  • Other events outside our reasonable control.

Customers must ensure that their delivery address and contact information are correct before submitting an order.

For further details concerning fulfillment, shipment tracking, estimated delivery, or delayed parcels, please consult our Shipping Policy or contact our customer support team.

7. Returns, Refunds, and Product Issues

All requests relating to returned products, refunds, or order-related product problems are assessed under the conditions described in our Return & Refund Policy.

Please contact our support team before sending any item back. We will provide the applicable instructions based on your specific situation.

You may contact us if your order involves:

  • An item that arrives damaged;

  • A product with a manufacturing defect;

  • A product different from the one ordered;

  • Items missing from the delivered package.

When reporting a problem, please provide your order number and a clear explanation of the issue. Supporting photographs or other relevant evidence may also help us assess your request.

The applicable policy explains the requirements for eligible returns, return authorization, shipping responsibilities, and refund handling procedures.

8. Customer Obligations

By using our website to purchase pet supplies or other listed products, you agree to act responsibly throughout the shopping and transaction process.

In particular, you agree to:

  • Submit truthful and up-to-date contact and delivery information;

  • Check your selected products and order details before payment;

  • Follow the product instructions and relevant usage or care information;

  • Use purchased products in an appropriate manner;

  • Contact our support team when assistance is needed and provide sufficient information for review.

Customers are encouraged to read the available product information carefully before making a purchase.

9. Payment Processing and Security

Zovqari uses third-party payment service providers to facilitate transactions made through our online store.

Payment information is handled through the applicable payment processing systems. We do not directly retain complete payment card details on our store's own systems.

Depending on the payment method selected, additional verification or authorization procedures may be required.

Your use of a third-party payment service may also be governed by that provider's own terms of service and privacy practices.

10. Product Stock and Availability

Product availability may change over time due to sales activity, inventory updates, or other operational circumstances.

Submitting an order does not guarantee that every selected item will remain available until fulfillment is completed.

If an item becomes unavailable after your order has been placed, we will contact you to discuss an appropriate resolution.

Depending on the circumstances, available arrangements may include:

  • Revising the affected order;

  • Discussing an alternative product, where appropriate;

  • Issuing a refund for the unavailable item or applicable order amount.

Any refund or adjustment will be handled in accordance with the applicable store policies.

11. Relationship Between Store Policies

These Terms of Purchase should be considered alongside the other policies published on Zovqari.

The relevant policies include:

  • Terms of Purchase;

  • Shipping Policy;

  • Return & Refund Policy;

  • Privacy Policy.

Each policy addresses a different aspect of the customer experience. Where a specific policy provides more detailed instructions for a particular matter, customers should consult that policy when dealing with the relevant issue.

By submitting an order, you acknowledge that these applicable policies form part of the information governing your purchase.

12. Customer Support and Assistance

We welcome questions and requests relating to purchases made through Zovqari.

Our customer support team can assist with matters such as:

  • Product and order inquiries;

  • Payment-related questions;

  • Order modification and cancellation requests;

  • Shipping and tracking concerns;

  • Return and refund assistance;

  • Damaged, defective, or incorrect products.

For assistance, please use the following contact details:

Customer Support Email:
service@zovqari.com

Customer Support Phone:
+86 710 3819288

When contacting us about an existing purchase, please include your order number whenever possible so that we can identify the relevant transaction.

Business Information

Brand Name:
Zovqari

Operating Company:
Hubei Jiayou Technology Co., Ltd.

Website:
https://zovqari.com

Business Address:
Room 1615, Building 3, Xiangyang Wall Street, No. 115 Hanjiang North Road, Fancheng District, Xiangyang City, Hubei Province, China.

Customer Support Email:
service@zovqari.com

Customer Support Phone:
+86 710 3819288

Zovqari is operated by Hubei Jiayou Technology Co., Ltd. All purchases made through our website are subject to the applicable store policies and the terms outlined above.