Contact Us

We appreciate your interest in Zovqari.

Whether you are exploring our pet supplies, looking for additional product information, or need assistance with a recent purchase, we are here to help.

We believe good customer service starts with listening carefully and providing clear, useful answers. Our team aims to make communication straightforward and assist customers with questions throughout their shopping experience.

If you need help with an order or have a general inquiry about our online store, please reach out using the contact details below.

How We Can Help

Our customer service team handles a variety of inquiries, including:

  • Product details, features, and available options;

  • Questions about pet supplies listed in our store;

  • Order placement and confirmation;

  • Payment processing and checkout concerns;

  • Shipping arrangements and delivery updates;

  • Parcel tracking and delivery issues;

  • Return eligibility and refund inquiries;

  • Damaged, defective, missing, or incorrect products;

  • General questions about our store policies.

We will review your inquiry and provide guidance based on the information available and the applicable store policies.

Our Contact Details

For assistance, you can contact our team through either of the following channels:

Email Support:
service@zovqari.com

Telephone Support:
+86 710 3819288

When sending an email, please include a clear description of your question so that we can direct your inquiry appropriately.

Assistance With Existing Orders

If your question relates to an order you have already placed, providing a few details will help us identify the transaction and understand your request.

Where applicable, please include:

  • Order Number: Your purchase reference or confirmation number.

  • Checkout Email: The email address associated with your purchase.

  • Inquiry Details: A brief explanation of the issue or assistance required.

  • Supporting Information: Relevant photographs or other documentation, if your inquiry concerns a product or delivery problem.

For matters involving cancellations, shipping, returns, or refunds, we recommend reviewing the corresponding policy on our website as well.

Our team will assess your request and explain the available next steps in accordance with the relevant store policy.

Company Details

For business-related inquiries or official correspondence, please refer to the following information:

Brand Name:
Zovqari

Operating Company:
Hubei Jiayou Technology Co., Ltd.

Official Website:
https://zovqari.com

Business Address:
Room 1615, Building 3, Xiangyang Wall Street, No. 115 Hanjiang North Road, Fancheng District, Xiangyang City, Hubei Province, China.

Customer Support Email:
service@zovqari.com

Customer Support Phone:
+86 710 3819288

Thank you for choosing Zovqari. We value your trust and welcome the opportunity to assist you with your shopping experience.